Frequently Asked Questions
Category:
Booking and Payments
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How do I book a tour with GoGo Tours?
Bookings can be made through our website or by contacting our office directly via phone at (905) 597-8696, email, or in person.
What forms of payment do you accept?
We accept e-transfer, bank deposit, cash, and credit card (please note that certain payment methods may incur additional fees).
For more information, you may visit our dedicated page: Payment & Credit Card Form
Can I reserve a seat without paying in full?
Yes, you can secure your spot with a deposit. The remaining balance is due before the final payment deadline, which varies by tour but is usually 60 to 120 days prior to departure.
Are there any early bird discounts or promotions?
Yes, we offer early bird discounts and exclusive GoGo VIP member prices for selected tours.
Can I pay in installments or with e-transfer?
Yes, we accept e-transfer, and installment payment options are available for many of our tours, especially those with higher pricing.
Tour Details
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What languages are the tours conducted in?
Our tours are primarily conducted in Mandarin and Cantonese. Some tours may also include English-speaking local guides where applicable.
Are your tours suitable for seniors or people with mobility concerns?
Yes, many of our tours are designed with comfort in mind for seniors. However, some itineraries may involve walking, high-altitude locations, or uneven terrain, so we encourage you to review the specific tour details.
Are the meals, entrance tickets, and tips included in the tour price?
Meals: Most of our tours include daily breakfasts and selected specialty meals.
Entrance Tickets: Major sightseeing entrance fees are included.
Tips: Service fees and tips are mandatory for most tours and are often listed separately in the tour description.
How many people are usually in a tour group?
Group sizes vary depending on the tour, but we focus on mid- to large-sized groups.
What kind of hotels do you use (star rating, location)?
We use carefully selected 4-star to 5-star hotels, located near city centers or scenic areas, to ensure your comfort and convenience.
Flights & Travel Documents
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Are international flights included in the tour price?
International flights are not included in most of our tour packages unless otherwise stated.
Do I need a visa for the tour destination?
Visa requirements depend on your nationality and the destination country. We recommend checking with our team or the relevant embassy for up-to-date information.
Can GoGo Tours help arrange visas or travel insurance?
Yes, we provide visa assistance services and can guide you in arranging travel insurance, which we highly recommend for all travelers.
What if I want to extend my stay before or after the tour?
We can assist with post-tour extensions or pre-tour arrangements upon request.
Departure & Pick-Up
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Where is the pick-up location for the tour?
Most of our tours depart from Toronto Pearson International Airport, unless otherwise specified in the itinerary.
Do you offer airport transfers or home pick-up options?
Some tours include airport transfer services. Home pick-up is not standard but may be arranged for an additional fee on select departures.
What time should I arrive at the airport for departure?
We recommend arriving at least 3 hours prior to your international flight departure to allow sufficient time for check-in and security.
Changes, Cancellations & Refunds
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What is your cancellation policy?
Our cancellation policy varies by tour. Penalties apply based on how far in advance you cancel:
For most tours, cancellations made 30 to 193 days before departure incur a partial penalty.
Cancellations closer to departure may incur higher penalties.
Full details are outlined in each tour’s terms and conditions.
Can I change the name or date of my booking?
Name changes are possible for a fee. Date changes depend on tour availability—please contact us to discuss your options.
What happens if the tour is cancelled by GoGo Tours?
If we cancel a tour, you will receive a full refund or the option to reschedule for another departure date.
Do I get a refund if I cancel due to illness or emergency?
Refunds depend on the timing of your cancellation and the tour terms. We strongly recommend purchasing travel insurance for coverage in the event of illness or emergencies.
Health, Safety & Travel Insurance
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Do I need travel insurance to join a tour?
Yes, we strongly recommend travel insurance for all tours, and it may be required for certain destinations.
What if I have a medical condition, can I still join the tour?
You can still participate, but we advise consulting your doctor before travel. Please inform us of any medical conditions, especially for tours involving high altitudes or physical activities.
Are COVID-19 tests or vaccinations required?
Travel requirements vary by destination and may include COVID-19 testing or proof of vaccination. We will provide updated information based on your chosen tour.
On-Tour Experience
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What languages do your tour guides speak?
Our professional tour guides speak Mandarin and Cantonese. Some tours include local guides who speak English.
Are there free days or optional excursions during the tour?
Yes, many of our tours include free time for you to explore or participate in optional activities, which can be arranged at your request.
Can I skip parts of the itinerary if I want to rest?
Yes, you are free to rest at the hotel during non-mandatory parts of the itinerary.
How much walking is involved in each day’s schedule?
Walking levels vary by tour. Some days involve several hours of walking, while others are more relaxed. Please check the tour details for specifics.
Can I request vegetarian or special meals?
Yes, special meal requests can be accommodated with advance notice. Please inform us at the time of booking.
Special Requests
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Can I request a twin bed or private room?
Yes, private rooms and specific bed types can be arranged, often for an additional fee.
Do you accommodate dietary restrictions or allergies?
Yes, we do our best to accommodate dietary needs and allergies with advance notice.
Can I travel with a friend or relative on a different booking?
Yes, please inform us during booking so we can ensure you are placed in the same group or room where possible.
General Inquiries
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Where is your office located?
Our office is located in Toronto, Canada. You can find our full address and contact information on our Contact Us Page.
Do you have customer service in Cantonese and Mandarin?
Yes, our team provides customer service in Cantonese and Mandarin to assist you throughout your booking and travel experience.
How can I contact you if I have more questions?
GoGo Tours Contact Information:
- Office Telephone: +1-905-597-8696
- WHATSAPP: +1-437-427 6866
- WECHAT ID: Gogotours-help
- [email protected]
- [email protected]
- A2, 550 Highway 7 East, Richmond Hill, Ontario, Canada
- Business Hours: Mon-Sat 10am-6pm Sunday Closed
Have questions or need help planning your trip?
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